Call center solutions
built for high call volume.
Versatech builds call center systems that route every caller to the right agent quickly. Automatic Call Distribution (ACD) with multi-level queues and skill-based routing keeps wait times low, while supervisors monitor queues and agents in real time.
Run it on your own servers with ACD On-Premises, or choose our Customer Care System (CCS) as a shared or dedicated cloud service with remote agent access.
Call Center Solution features
- Multi-level queues and skill-based routing
- IVR integration and quality management
- Real-time monitoring with whisper and barge
- Detailed reporting and analytics
- Remote agent access (hosted CCS)
- Advanced forwarding, Follow Me and custom dial plans
- On-premise, shared cloud or dedicated cloud deployment
Benefits for your business
Engineered in Dhaka, backed by a 99.9% uptime SLA and 24/7 on-call support.
Shorter wait times
Skill-based routing connects callers to the agent best able to help.
Supervisor visibility
Live monitoring, whisper and barge help coach agents during calls.
Measurable quality
Recording, quality management and reports show how your team performs.
Flexible deployment
Run it on-premise, on a shared cloud or on a dedicated cloud instance.
Ideal for
- Customer support and helpdesk teams
- Sales and telemarketing teams
- BPO and outsourced contact centers
- Banks, hospitals, e-commerce and service businesses with high call volume
From first call to go-live
No "big bang" deployments. Precision, testing and observability at every step.
Discovery
We map your requirements, call flows, data and infrastructure constraints.
Design
You get a clear architecture and plan before anything is installed.
Deployment
Phased rollout with testing at every milestone to avoid downtime.
Operations
Monitoring, documentation and 24/7 on-call support after go-live.
Call Center Solution: common questions
What is ACD in a call center?
ACD (Automatic Call Distribution) automatically routes incoming calls to available agents based on rules such as skills, priority and queue position, so calls are answered faster and work is shared fairly.
Can call center agents work remotely?
Yes. Our hosted Customer Care System supports remote agent access, so agents can take calls from home or another office.
Can the call center integrate with our CRM?
Yes. We integrate call center platforms with CRM systems so agents can see customer details and calls are logged automatically.
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Learn more →Planning a call center solution project?
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